Our refund and return policy lasts 14 days. If 14 days have passed since your purchase, we cannot offer you a full refund or exchange.
The 14-day withdrawal period starts from the date the service contract is entered into.
You may require the company to provide the service within the valid revocation period, but you may have to pay compensation for the service performed if you exercise your right of withdrawal.
Additional non-returnable items:
- Gift cards
- Courses already taken
There are certain situations where only a partial refund is given:
- If the price of an item has changed,
- Service fee (if applicable) is non-refundable. Please read the course descriptions carefully.
- If you notify us of the cancellation of the service during the withdrawal period, you may require us to refund some of the fees you paid if the service was not completed at your request.
If you cancel a service that was started at your request
- you will have to pay reasonable compensation for expenses actually incurred until notice of denial is provided.
- you will have to pay for the service in full if the service was provided in full during the opt-out period, and you have agreed that you will lose the right to opt-out after the service is fully provided.
- you do not have to pay cancellation fees if the service has not yet been completed during the cancellation period.
- You do not have the right to cancel an online purchase if:
- you ordered a service that has already been fully completed
- you have been warned in advance that in this case you will lose the right to cancel.
- If you cancel the agreement after the service has commenced, you will be required to pay reasonable compensation to the provider for the costs of performing the agreement before your notice of cancellation is received.
- The agreement applies only if
- The agreement requires payment at a certain time or within a certain period of time.
- Leisure services include entertainment, cultural and sports activities, leisure courses and equipment rental.
If the application is approved, your refund will be processed and the refund will be automatically issued to your credit card or other payment method within a certain number of days.
Overdue or lost returns
If you haven't received your refund yet, please check your bank account again first.
Then contact your credit card company, it may take some time before your refund is officially sent.
Next, contact your bank. It often takes some processing time before a refund is sent.
If you've done all of this and still haven't received a refund, please contact us at [email protected].
Sale of courses
Only regular priced items can be returned. Sale items are non-refundable.
We only replace courses if they have the same cost and there are spaces available. If you need to exchange, please send us an email at [email protected].
Help is needed?
Contact us at [email protected] for refunds and returns.