Return policy

Our refund and return policy lasts 14 days. If 14 days have passed since your purchase, we cannot offer you a full refund or exchange.

Return

If your request is approved, your return will be processed and the refund will be automatically applied to your credit card or other payment method within a specified number of days.

Overdue or lost returns

If you haven't received your refund yet, please check your bank account again first.

Then contact your credit card company, it may take some time before your refund is officially sent.

Next, contact your bank. It often takes some processing time before a refund is sent.

If you've done all of this and still haven't received a refund, please contact us at [email protected].

Sale of courses

Only regular priced items are eligible for return. Discounted items are non-returnable.

Subscriptions

All passes are valid from the date of purchase and for the period of time indicated on them (one month, three, six, nine or twelve).

Passes for individual lessons are valid for 6 months from the date of purchase.

If you purchase a membership for a specific course that has start and end dates, the membership is valid for that course regardless of the purchase dates.

The subscription is valid only in the group you signed up for after the trial lesson.

If you miss a group lesson, it is lost.

If you know in advance that you will miss a lesson, and we have a group of your level with free places, you can agree with the administrator about a replacement. We do not guarantee a replacement, since the programs of the groups are different.

If you decide to interrupt your classes for any reason, we will refund your payment minus the cost of the classes attended and a service fee of 15 euros. In this case, the lessons attended are counted as one-time.

Discounted subscriptions are non-refundable and non-transferable.

The following rules apply to individual lessons:

If a student notifies of absence no later than 3 hours before the lesson, the lesson is rescheduled/cancelled.

If you are late or do not come to the lesson without warning, the lesson will be written off.

Class rescheduling is agreed upon with the administrator at a time convenient for the student or teacher.

Individual lesson passes are limited to a specific number of lessons. They are valid for six months by default, unless otherwise specified at the time of purchase (for example, 30- and 40-lesson passes may be valid for longer if agreed upon with the administrator).

exchanges

We only replace courses if they have the same cost and there are spaces available. If you need to exchange, please send us an email at [email protected].